At Potty Doctor, we are committed to providing our customers with exceptional service and lasting solutions for all their sewer and drain problems. We stand behind the quality of our work and offer the following guarantee:

Service Guarantee:

• Upfront Pricing: We will provide you with a written estimate outlining the scope of work and the total cost before we begin any service. There will be no hidden fees or surprises on your final bill.

• Satisfaction Guarantee: We are confident in our ability to diagnose and resolve your sewer or drain issue correctly the first time. If you are not satisfied with the completed service, we will return to address the problem at no additional cost to you (within reason).

Workmanship Guarantee:

• Quality Materials: We use only high-quality, industry-standard materials in all our repairs and installations.

• Licensed and Insured Technicians: Our technicians are all licensed, insured, and undergo regular training to stay up-to-date on the latest sewer and drain technologies.

• Warranty on Repairs: We offer a warranty on all our repairs:

  • Branch line or mainline clearing – 30 Days
  • Entire Sewer Line Replacement – 5 years
  • CIPP Lining – 5 Years

Exceptions:

This guarantee does not apply to:

• Damage caused by normal wear and tear, neglect, misuse, or improper maintenance.
• Blockages caused by external factors beyond our control, such as tree roots or foreign objects entering the system.
• Work performed by other companies.

Customer Responsibilities:

To ensure a smooth service experience and maintain the validity of this guarantee, we kindly ask that you:

• Provide us with clear and accurate information about your sewer or drain problem.
• Allow our technicians access to the necessary work areas.
• Maintain your sewer and drain system according to our recommendations.

Communication:

We value open communication with our customers. If you have any questions or concerns about our service or this guarantee, please do not hesitate to contact us. We are here to help!